Pingcord - Platform Stability Issues – Incident details

All systems operational

Platform Stability Issues

Resolved
Major outage
Started about 2 months agoLasted 3 hours 8 minutes

Affected

Main Services

Major outage from 6:30 PM to 9:38 PM, Degraded performance from 6:30 PM to 9:38 PM

IRIS Ingest

Degraded performance from 6:30 PM to 9:38 PM

Posting Service

Major outage from 6:30 PM to 9:38 PM

Website

Degraded performance from 6:30 PM to 9:38 PM

Updates
  • Resolved
    UTC
    Resolved

    We are closing this incident but will continue to monitor ongoing. Our incident monitoring stack will also be reconfigured to generate an urgent alert to the team for the specific issue that occurred this evening.

  • Monitoring
    UTC
    Monitoring

    A critical internal service handling communication to Discord restarted due to a fault. The restart was successful but it did not report to our other services that it was back online. An internal incident was raised automatically by our monitoring stack but was misclassified as a minor severity issue.

    We have restored service currently. Pingcord is now recovering pings and data from prior to the incident.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.